Customer Appeals Simplified with LFDC:

In the rare instance that you're dissatisfied with our resolution to your concern, LFDC ensures a straightforward Appeals process overseen by Paul Shadbolt.

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Here's a concise guide:

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1. Lodge Your Appeal:

• Provide in writing the nature of your appeal along with supporting evidence.

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2. Acknowledgment and Independent Review:

• LFDC will acknowledge receipt of your Appeal in writing and initiate an independent review. This includes:

• Interviewing relevant stakeholders

• Reviewing all pertinent documentation

• Considering information from the appellant

• Ensuring compliance with relevant requirements.

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3. Outcome Notification:

• Following the review, we'll inform you in writing of the Appeal's outcome.

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4. Finality of Decisions:

• Appeal decisions made by LFDC are considered final.

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5. Fire Door Inspection Service Appeals:

• If your appeal pertains to our Fire Door Inspection service and you remain dissatisfied, after following the LFDC Complaints and Appeals process in its entirety, you have the option to escalate the matter to the Scheme manager of the Fire Door Inspection Scheme at www.fdis.co.uk.

 

At LFDC, we value transparency and aim to address concerns efficiently through a structured and fair Appeals process.