Customer Assurance

At LFDC, your satisfaction is our top priority, and we value the opportunity to resolve any concerns you may have regarding our services. Our unwavering commitment to addressing issues is encapsulated in our robust Customer Complaints Policy, ensuring a transparent and efficient resolution process.

 

How to Raise a Concern

Should you wish to voice a concern, reach out to us via email at londonfiredoorconsultants.co.uk  

 

Your feedback is crucial, and we encourage you to include the following details in your complaint:

 

1. Your name

2. Contact information (email address and telephone number)

3. Clear indication of raising a complaint

4. Relevant dates and times crucial to your concern

5. Specifics about the services provided

6. Order or reference numbers from LFDC

7. A concise summary of the challenges faced and reasons for dissatisfaction

 

What to Expect

Complaints are promptly handled during our standard business hours (09:00hrs to 17:00hrs Monday to Friday).

 

An acknowledgment can be expected within 3 business days of submitting your complaint.

 

Thorough Investigation, Swift Response

We take your concerns seriously. Our team conducts a comprehensive investigation, aiming to provide a response within 10 working days. In cases requiring additional time, we commit to keeping you informed of progress and revised timeframes.

 

Fair Resolution

If our investigation aligns with your concerns, we strive to offer a satisfactory resolution and compensation. In cases of disagreement, a detailed explanation will be provided. If unsatisfied, external escalation options will be made available.

 

Adherence to Standards

At LFDC, we uphold the highest service standards. For fire door inspections, we strictly adhere to the guidelines of the British Woodworking Federation (BWF) Fire Door Inspection Scheme (FDIS)’s Code of Conduct. Details of the FDIS can be found at www.fdis.co.uk.

 

Your Voice Matters

Feel free to contact London Fire Door Consultants should you have a Complaint about any aspect of
our fire door inspection work. If we are unable to resolve your Complaint to your satisfaction and,
after the Appeal process, you remain unhappy, you can approach the Scheme Manager through the
Fire Door Inspection Scheme (FDIS) if necessary. Your satisfaction is paramount, and we are
dedicated to addressing your concerns effectively.